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Shipping & Delivery Policy – Diksha Enterprises
Effective Date: 29/06/2026
Shipping & Delivery Policy
At Diksha Enterprises, we aim to provide a smooth and reliable delivery experience. This Shipping & Delivery Policy explains how shipping, delivery timelines, charges, and order tracking (where available) are handled for products purchased through our sales channels.
1. Delivery Coverage
Delivery availability depends on your location/pincode and product availability. We may deliver directly or through authorized logistics partners. In certain locations, we may offer pickup or assisted fulfilment options.
2. Order Processing Time
Orders are generally processed after confirmation and basic verification (where applicable). Processing timelines may vary based on product availability, location coverage, and operational holidays or non-working days.
3. Estimated Delivery Timelines
Delivery timelines may vary depending on location, stock availability, and courier serviceability.
Indicative timelines:
– Local or nearby locations: 1–3 business days
– Other serviceable locations: 3–7 business days
These timelines are estimates and may vary due to factors outside our control such as courier delays, weather, operational restrictions, or remote-area serviceability.
4. Shipping Charges
Shipping charges (if applicable) may depend on delivery location/pincode, product category or order size, and courier rates/serviceability. Any applicable charges will be communicated at the time of order confirmation.
5. Delivery Verification & Requirements
To ensure secure delivery of high-value items, we may require customer availability at the delivery address, basic verification such as OTP or ID confirmation (where applicable), and signature confirmation for successful handover.
6. Failed Delivery / Reattempts
If delivery fails due to reasons such as incorrect address, unreachable customer, or customer unavailability, the courier may attempt re-delivery as per their standard process. Additional charges may apply for repeated reattempts or re-routing (where applicable).
7. Damaged Package / Incorrect Item
If you receive a product that appears damaged, tampered, or incorrect, please report it to us as soon as possible. Where feasible, share supporting details such as photos or videos of packaging and product condition. We will guide you through the next steps as per our Refunds & Cancellation Policy and applicable verification process.
8. Tracking & Updates
Tracking details may be shared when available, depending on the fulfilment method and logistics partner. Updates may be shared via call, SMS, WhatsApp, or email (as applicable).
9. Policy Updates
Diksha Enterprises reserves the right to modify this Shipping & Delivery Policy at any time. Updates will be reflected on this page.
10. Contact & Support
For shipping, delivery, or tracking-related queries, please contact us using the details available on our website. Our team will assist you with the applicable process.
